Full-Time Service Writer / Dispatch Administrator needed for a locally owned fast-paced forklift dealership in Denver. Candidate must have minimum of 2+ years previous experience, at least two 2 years of computer knowledge, basic data entry/keyboarding skills, proficient oral and written communication skills, ability to multi-task, strong customer service background and be able to lift up to 50 lbs. Must be self-motivated, have the ability to work independently and be a team player. Service administration, automotive or material handling background preferred.

Responsibilities include, but are not limited to:

• Answer, and schedule service calls for 25 – 30 (min) Field Service technicians.
• Verify customer has account or obtain credit and/or credit card information (from time to time). Quote estimates for service repairs.
• Open and close work orders. Review time card entries to work orders.

Primary Job Responsibilities:

• Answer customer requests for Field Service repairs and schedule a min. of 25 – 30 Field Service technicians
• Follow-up with customers and technicians to make sure FMH is providing a superior service
• Technical information for repairs
• Take calls for service from internal and external customers
• Direct service technicians daily work
• Review open jobs to assess scheduling and completion
• Assist Billing Clerk with closing and billing jobs
• Oversee securing and delivering parts for Field Service department
• Promote good welfare among the company and its’ divisions
• Perform other duties as assigned

Qualifications:

• Must have a minimum of 2+ year(s) previous experience
• High School Diploma, G.E.D. or equivalent
• Prefer bilingual (English / Spanish) speaking and writing skills

Requirements – Knowledge, Skills and Abilities (KSAs):

• Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives
• Must meet goals and objectives set forth by the company
• Must conform to policies and procedures set forth by the company
• Must have current driver’s license and acceptable driving record per WPI insurance carrier standards. (ONLY IF JOB REQUIRES)
• Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation. (ONLY IF JOB REQUIRES)
• Must be able to lift 50 (ONLY IF JOB REQUIRES)
• Must be able bend and twist several times a day
• Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook)
• Must be dependable and able to work independently
• Must maintain good client relations
• Must maintain a professional appearance
• Must promote and maintain a clean, neat and safe work environment
• Must have the ability to work flexible hours, days, and weekends (as necessary)
• Must have the ability to supervise and motivate others
• Must have the ability to effectively evaluate others
• Must protect the company assets and interest

Competitive benefits. Compensation will depend upon the experience level of the selected candidate.

We are committed to providing a safe, drug-free work environment. Qualified applicants will be required to pass a pre-employment drug screen.

Please email resume with pay requirements to: Shawn Easter at shawneaster@fmhsolutions.com or fax to 303-468-9901.